Owner Services Specialist

PlaneSense, Inc., which manages and operates a the largest fleet of Pilatus PC-12 & PC-24 aircraft in the U.S. on behalf of fractional share owners, will soon be seeking a highly capable and self-motivated person for the full-time position of Owner Services Specialist in Portsmouth, NH. This position performs a complete spectrum of aviation-related Customer and Owner Service work within its Flight Operations Center (FOC).

The Primary function of the Owner Services (OS) group is to ensure our Owners’ needs are met and exceeded. The OS Representative is responsible for following each assigned flight, communicating timely updates to Owners, Assistants, and passengers, while providing excellent customer service to our clientele. Specifically, that can include but is not limited to the following:

• Working with FOC Teams to ensure Owner is provided highest quality of service
• Taking responsibility for client trips for today and tomorrow. Ensuring all information and logistics (slots/catering/PPR/Ground Transportation, etc.) are completed to ensure success of the flight
• Flight following aircraft and provide timely updates to Owners/assistants/passengers regarding Air Traffic Control, weather, and maintenance delays, and document the communication in Owner Issues.
• Coordinate with Crew Services and Scheduling to determine alternate options when weather interferes with planned routing
• Processing email and phone call communication with our clients on current and future bookings
• Any additional assignments provided by management team

Owner Services Representative:

This position is designed for strategic growth for the selected candidates. Candidates should be highly capable and self-motivated to successfully manage a variety of aviation responsibilities in a fast pace and dynamic environment.

Duties include but are not limited to:

• Serves as principal coordinator for aircraft owners, assistants and passengers ensuring their requests and all operational requirements are met and exceeded
• Proactively identifies, informs and resolves issues such as weather, airports, passenger loads, international operations with clientele and Crew Services
• Continual flight tracking and knowledge of and attentiveness to flight schedule and how client flights will be impacted

Qualifications: 

• Exceptional customer service experience preferred
• Experience with Microsoft Office Suite and ability to learn industry specific software imperative
• Outstanding oral and written skills expected
• Must be able to work independently and collaborate with team members in a highly dynamic environment
• Aviation or travel industry experience is preferred but not required
• Must be able to work early mornings, late nights, weekends, and holidays
• Individuals with an optimal outlook, who enjoy the unexpected are encouraged to apply