With so many options for private flights, it can be daunting to understand which service will best support one’s flight needs. Those flying less than 25 hours a year often turn to charter flights. While a convenient option, charters can pose a number of challenges if you don’t know what to look for when selecting an operator. Here are some valuable, frequently asked questions to consider when booking charter flights:
Who are the pilots and how are they trained?
Not all pilots undergo the same training. The pilots on your charter flight could have less experience than others. Also inquire whether your flight will be operated by one or two pilots. For safety reasons, it’s ideal to have two pilots.
Can this aircraft safely access my requested airport?
The small airport you want to fly to may not be accessible by all aircraft. With safety in mind, be sure to look for operators who have the appropriate aircraft, have carefully vetted the airport you’re requesting, and whose pilots are qualified to land and take off there.
How old is the aircraft that I’ll fly on?
Asking this upfront could prevent shock at the time of departure if an older aircraft rolls up for your flight. If properly maintained, an older aircraft can be perfectly safe, however, it’s good to ask about the upgrades and maintenance it has undergone. Newer aircraft traditionally have more advanced technology and safety systems.
Who maintains the aircraft I’m chartering?
It can be difficult to maintain quality without a strong commitment to aircraft maintenance. Ask the operator about their maintenance protocols. Do they perform their own maintenance or have many vendors who provide their aircraft maintenance? It’s important that the aircraft id regularly maintained within the manufacturer’s guidelines.
Is the operator accredited for its safety protocols?
ARGUS and IS-BAO are respected, independent organizations that audit charter operations for their safety practices. The ranking they’ve achieved will tell you a lot about their commitment to safety. Gold, Platinum, and Platinum Elite operators are recognized for successfully meeting and exceeding safety guidelines.
Who is the operator?
It’s important to understand that you may be booking your flight through a charter broker, who is typically not the actual flight operator. Charter brokers may have access to many different operators, so be sure you are working with a reputable, well-experienced broker who only works with trusted operators and will have your best interests in mind. Illegal charters are also a concern. A little due diligence will help prevent flyers from falling victim to illegal charter flights where the potential of losing money and being stranded are high.
Many factors may impact the cost of your charter. These can vary greatly from company to company and fluctuate based on the time of year or demand. There may be other fees to consider as well. These questions will help determine your overall costs and value:
Will my flight cost more if I want to travel during peak periods?
High-demand dates could greatly impact the cost of your flight. You may need to be flexible with your departure dates to avoid excessive costs.
What other fees can I expect?
Most companies will charge you for repositioning the aircraft to your location. Make sure you understand the total costs upfront before finalizing the flight. It’s possible you could accrue landing fees, ramp fees, and others.
Service levels are also something to keep in mind when booking charter flights. Beyond courteous pilots, you should understand what happens in the event there are changes to your flights.
What happens if the aircraft has a maintenance issue or isn’t feasible due to weather conditions?
Find out ahead of time what the operator’s policies are for flight recovery. It’s possible they are not responsible for sending another aircraft, or they may not have other aircraft in their fleet to offer. There could also be additional charges to consider. In some cases, the company will keep your deposit to ensure you book with them again.
What level of customer service can I expect?
Look for operators that are responsive and quickly address your concerns. Feeling like a number, or not supported when there are flight challenges may significantly impact your overall travel experience.
The PlaneSense® fractional ownership program offers an alternative to charter flights, providing an uncompromising commitment to safety, service, and value. Those who fly more than 25 hours a year will benefit from having access to a large fleet, as well as exceptional reliability and predictable costs. To learn more and start flying today, call 866-214-1212 or email sales@nullplanesense.com.
